Me: Can I have your name please?
Caller: Do you want my name or my ID number?
Me: Your name.
Caller: Oh, Bob Jones.
Me: And what is your ID number then?
Caller: Is that my identification number or my group policy number?
Me: You're identification number.
Caller: Where is that?
Me: On your id card in the box labeled Identification Number.
Caller: Oh! Here we go.
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